At The Festive Fix, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to assist you. Please read our Refund Policy below for more information on how we handle returns, exchanges, and refunds.

1. Returns and Exchanges

We accept returns and exchanges on most items, provided they meet the following conditions:

• The item must be in its original, unused, and unopened condition with all original packaging and tags intact.
• Returns or exchanges must be requested within [X] days of receiving your order.
• Certain items, including personalized or customized products, are non-returnable unless defective or damaged.

2. How to Request a Return or Exchange

To initiate a return or exchange, please follow these steps:

1. Contact Us: Send an email to kcchas@gmail.com with your order number and the reason for the return or exchange.
2. Approval: We will review your request and send you instructions for returning the product.
3. Return Shipping: The customer is responsible for the cost of return shipping unless the item is defective or incorrect. We recommend using a tracked shipping service to ensure your return is received.

3. Refund Process

Once we receive the returned item, we will inspect it and process your refund. If the return is approved:

• Refund Method: The refund will be issued to the original payment method used at checkout.
• Processing Time: Refunds are typically processed within 5-7 business days after we receive the returned item. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within [X] days of receiving your order. We will arrange for a replacement or issue a full refund, including return shipping costs.

5. Non-Refundable Items

Some items are non-refundable, including but not limited to:

• Customized or personalized products
• Items marked as "final sale"
• Digital products

6. Cancellations

If you wish to cancel your order, please contact us immediately at kcchas@gmail.com. Once an order has been processed or shipped, we cannot guarantee cancellation.

7. Contact Us

If you have any questions or concerns regarding our Refund Policy, please reach out to us at:
Email: kcchas@gmail.com

We appreciate your understanding and are committed to providing the best customer experience. Thank you for shopping at The Festive Fix!